Cookie Policy
This Cookie Policy explains how MozaMed (Pty) Ltd uses cookies, local storage, and similar technologies to identify you when you visit our healthcare booking platform.
Last Updated: August 30, 2026
Summary of Our Cookie Practices
Highlights of how we handle cookies and tracking technologies under South Africa's Protection of Personal Information Act (POPIA).
Your Current Cookie Preferences
You can review or change your cookie consent preferences for MozaMed whenever you like.
Table of Contents
1 1. What Are Cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work efficiently, as well as to provide reporting information and save user preferences.
Cookies set by the website owner (in this case, MozaMed) are called "first-party cookies". Cookies set by parties other than the website owner are called "third-party cookies". Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., interactive maps, authentication, analytics).
2 2. Why Do We Use Cookies?
We use first-party and third-party cookies for several technical reasons. Some cookies are required for technical reasons in order for our Services to operate securely (referred to as "essential" or "strictly necessary" cookies). Other cookies enable us to track and target the interests of our users to enhance patient and practitioner experience on MozaMed.
3 3. Categories of Cookies We Use
The specific types of first and third-party cookies served through our Services and the purposes they perform are described below:
| Category | Purpose | Status |
|---|---|---|
| Strictly Necessary | Authenticates sessions, maintains security, enables appointment booking flow, and stores consent preferences. | Mandatory |
| Performance & Analytics | Collects anonymous aggregate traffic data to measure page load speeds and search efficiency across South Africa. | Optional |
| Functional & Preferences | Remembers your location filters, medical aid choices, and preferred healthcare specialties. | Optional |
| Marketing & Communication | Delivers tailored healthcare service announcements and keeps you informed about new features. | Optional |
4 4. Specific Cookies Deployed
Below is a summary of standard cookies utilized across MozaMed web applications:
| Cookie Name | Provider | Type | Duration |
|---|---|---|---|
mozamed_cookie_consent | MozaMed (First-party) | Essential | 1 year |
mozamed_session | MozaMed (First-party) | Essential | Session |
_ga, _gid | Google Analytics | Analytics | Up to 2 years |
5 5. Third-Party Analytics & Auth
We may utilize trusted third-party analytics tools (such as Google Analytics) to help us measure how users interact with our content. These third parties may set cookies on your browser to record anonymized page views and interactions.
6 6. How to Manage or Block Cookies
You have the right to decide whether to accept or reject optional cookies. You can exercise your cookie rights by setting your preferences in our popup modal or clicking the button above.
In addition, most web browsers allow you to modify your browser settings to decline or accept cookies:
- Google Chrome: Settings → Privacy and Security → Cookies and other site data
- Apple Safari: Preferences → Privacy → Block all cookies
- Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
- Microsoft Edge: Settings → Site permissions → Cookies and site data
7 7. POPIA Data Subject Rights
Under POPIA (Protection of Personal Information Act No. 4 of 2013), South African users have the right to request information about how personal data collected via cookies is processed, object to processing, or request correction and deletion of their records.
For detailed information on how we handle personal information, please view our Privacy Policy.
8 8. Changes to This Cookie Policy
We may update this Cookie Policy from time to time in order to reflect changes to the cookies we use or for other operational, legal, or regulatory reasons. Please re-visit this Cookie Policy regularly to stay informed.
9 9. Contact Our Information Officer
If you have any questions about our use of cookies or other technologies, please email our Information Officer:
MozaMed (Pty) Ltd — Information Officer
Email: info@mozamed.co.za
Website: https://www.mozamed.co.za/
Questions about cookies or POPIA compliance?
Email our Privacy Team: info@mozamed.co.za →