Terms & Conditions

• Every verified healthcare provider receives a 2-month Premium trial free of charge.
• After the trial period, a R350 monthly subscription applies.
• Providers who do not subscribe will automatically move to the Free Tier, which excludes premium features including priority listing, featured profiles, advanced analytics, marketing tools, and future premium services.

• MozaMed charges a 10% platform fee on every successful booking or consultation made through the platform.
• A monthly invoice will be issued to the provider.
• Payment is due within 7 calendar days of the invoice date.

• All medical consultations, diagnoses, treatments, prescriptions, and follow-up care.
• Maintaining a valid HPCSA or relevant professional council registration.
• Ensuring professional indemnity insurance where applicable.
• Keeping patient records in accordance with South African healthcare laws.

MozaMed is a digital healthcare marketplace that connects patients with healthcare providers.

MozaMed does not provide medical advice or treatment and is not responsible for the quality, outcome, or consequences of any healthcare service provided by a practitioner.

Once a booking is confirmed, the healthcare relationship exists directly between the patient and the provider.

MozaMed is not liable for:

• Medical negligence or malpractice.
• Treatment outcomes or complications.
• Missed appointments or cancellations.
• Disputes between patients and providers.

• MozaMed complies with the Protection of Personal Information Act (POPIA).
• Patient information will only be processed to facilitate healthcare services.
• Providers must also comply with POPIA when accessing and processing patient information.

For detailed data policies, see our Privacy Policy.

All patient information accessed through MozaMed is confidential.

Providers may not share, sell, or misuse patient information except where permitted by law or required for patient care.

Providers are responsible for their own cancellation policies.

Platform fees remain payable for successfully completed consultations booked through MozaMed.

MozaMed may suspend or terminate a provider's account for:

• Non-payment of subscription or platform fees.
• Fraudulent activity.
• Misrepresentation of qualifications.
• Breach of these Terms & Conditions.