POPIA DATA PROTECTION NOTICE

Privacy Policy

This Privacy Notice for MozaMed describes how and why we collect, store, use, and share ("process") your personal information under South Africa's Protection of Personal Information Act (POPIA).

Last Updated: August 30, 2026

Summary of Key Points

This summary provides key highlights of our privacy practices under POPIA.

Personal Data CollectedName, phone number, email, SA ID/passport, medical aid provider & membership #, HPCSA registration numbers, and clinical notes.
Sensitive Health InformationProcessed strictly with your explicit consent or as required for booking consultations and fulfilling South African medical care.
No Data SellingWe do not sell personal or medical data to third parties under any circumstances.
Your POPIA RightsAccess, correct, or request deletion of your information anytime by contacting our Information Officer at info@mozamed.co.za.

Table of Contents

  1. 1. What Information Do We Collect?
  2. 2. How Do We Process Your Information?
  3. 3. Sharing Personal Information
  4. 4. Cookies & Tracking Technologies
  5. 5. Social Logins & Third-Party Auth
  6. 6. How Long We Keep Your Data
  7. 7. Security & Protection Measures
  8. 8. Minors' Privacy Policy
  9. 9. Your POPIA Privacy Rights
  10. 10. Do-Not-Track Controls
  11. 11. Policy Updates
  12. 12. How Can You Contact Us?

1 1. What Information Do We Collect?

Personal Information Disclosed by You: We collect personal data voluntarily provided when registering, booking appointments, or contacting us:

  • Full names & usernames
  • Phone numbers & email addresses
  • Mailing & physical addresses
  • SA ID or Passport numbers
  • Medical aid provider & reference #
  • Reason for consultation & clinical notes
  • HPCSA / council registration numbers
  • Practice information & professional bios
  • Uploaded qualification documents
  • Payment & card details

Sensitive Special Information:

We process health data, clinical notes, and identity documents strictly as necessary to facilitate medical consultations and verify healthcare professionals.

2 2. How Do We Process Your Information?

We process your information to provide, improve, and administer our Services, communicate with you, ensure security and fraud prevention, and comply with South African healthcare regulations.

3 3. When & With Whom Do We Share Personal Information?

Information is shared only with healthcare providers selected for bookings, verified infrastructure providers under strict confidentiality agreements, or when required by legal obligation.

4 4. Cookies & Tracking Technologies

We use essential cookies to maintain secure sessions, remember settings, and analyze service performance.

5 5. Social Logins & Third-Party Auth

If you log in via social accounts (such as Google), we collect basic profile details authorized by that platform.

6 6. How Long Do We Keep Your Data?

Data is retained only as long as necessary for healthcare management, compliance with medical record laws, and legal requirements.

7 7. Security & Protection Measures

We employ encryption, secure servers, and technical access controls to protect your personal and medical information against unauthorized disclosure.

8 8. Minors' Privacy Policy

We do not knowingly collect personal information from individuals under 18 without parental or guardian consent for medical services.

9 9. Your POPIA Privacy Rights

Under POPIA, you may request access to, correction of, or deletion of your personal information by contacting info@mozamed.co.za.

10 10. Do-Not-Track Controls

We respect browser DNT headers and do not track users across external sites.

11 11. Policy Updates

Updates to this Privacy Notice will be published on this page with a updated effective date.

12 12. How Can You Contact Us?

MozaMed (Pty) Ltd
Email: info@mozamed.co.za
Website: https://www.mozamed.co.za/

Have questions regarding your POPIA privacy rights?

Email Privacy Office: info@mozamed.co.za →
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